Leonie Armstrong

Learning and Development Consultant

Leonie brings a wealth of industry knowledge to the team. Entering the contact centre at 17, growing into a senior contact centre agent, to team leader, and people leader, her career has spanned almost 20 years of customer service and people centric roles. From FMCG, Central and Local Government, logistics, to retail energy and telecommunications (to name some of the sectors she has worked in).

She is passionate about identifying and growing the skills and attributes that will help people to achieve success in their pathway to employment. She brings her whole self to every aspect of supporting the success of our team and training participants, utilising her professional engagement, and genuine care and empathy.

What’s Not To Love About Call Centre People? Being a part of a tight knit team that punches above its weight; I am exceedingly proud of the work we do, how we do it, and the way we support every person who comes through our doors.