CallCentre People uses an online assessment tool which provides immediate assessment of candidates. Kenexa Prove It!® provides detailed results upon test completion and these are then interpreted by CallCentre People recruitment specialists to ensure our selected candidates match our client’s requirements.
We consult with you to propose the best-testing approach for the role. CallCentre People assessments were historically targeted to call centre, customer service and sales roles; but through demand have now been expanded to other role types. The most popular assessments include computer, listening and comprehension skills testing, script delivery and sales ability as well as general business operational understanding. By using a variety of assessment techniques CallCentre People ensures our representatives are qualified in assessing your customers’ needs, processing information professionally and efficiently achieving sales results.
Candidate testing and the utilisation of our online service Kenexa Prove It!® is included in our recruitment costs.
We are also happy to discuss with you the option of using our testing facilities as a “stand alone” product. Please contact us if you would like to know more.
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